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Enable Administrator Privileges

If you are attempting to uninstall the the app from the device and the INSTALL button is grayed out, you must enable administrator privileges on the monitored device. Please follow these instructions to enable administrator privileges on an Android device.

Please note, because of several operating systems and user interfaces available on android devices this procedure may differ slightly depending on the android device you are using.

1. From the Home screen tap on APPS

2. Tap on SETTINGS

3. Tap LOCK SCREEN AND SECURITY

4. Tap OTHER SECURITY SETTINGS

5. Tap PHONE ADMINISTRATORS

6. Tap ON/OFF button to turn ON

7. Tap ACTIVATE

After completing this procedure, perform the uninstall procedure from the beginning. 

 

 

 

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